Friday, October 13, 2006

wireless calendar does not synchronize properly for multiple users

Problem Description:

  1. The wireless calendar does not synchronize properly for multiple users.
  2. A configuration error between Microsoft® Outlook® and the handheld is disrupting wireless calendar synchronization.

Instructions:

  • Go to Start > Run.
  • Type regsvr32 CDO.DLL in the field.
  • Click OK.
  • Restart the BlackBerry Enterprise Server.
  • Create a new Messaging Application Programming Interface (MAPI) profile.

For instructions on how to create a new MAPI profile, see Microsoft Knowledge Base article 195718. For instructions on how to configure BlackBerry Desktop Manager to use the new MAPI profile, see Support Knowledge Base article KB-03650. Note: If you are using Microsoft® Outlook® 2003, disable Cached Exchange Mode.

  • Create a contact entry in Outlook and verify that it synchronizes with Outlook
  • On the handheld home screen, open the Calendar.
  • Click the trackwheel and select Options > Wireless Synchronization > Change Option > No.
  • Connect the handheld to your desktop and open BlackBerry Desktop Manager.
  • Go to Backup and Restore > Advanced, select the calendar database, and choose Clear.
  • Go to Intellisync > Configure PIM > Calendar > Choose > MS Outlook > OK.
  • On the main Intellisync page, select Synchronize now.
  • On the handheld, open the Calendar again.
  • Click the trackwheel and select Options > Wireless Synchronization > Change Option > Yes.
  • If the user still encounters errors when performing a wireless synchronization, verify the CDO.DLL and MAPI32.DLL files.

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